Mark Knott, Director of Business Development
Mark Knott is the director of business development and marketing at T&G. Since joining the company in 2006, Mark has successfully filled several different roles including operations manager where he supervised a staff of more than 40 and executed $50 million in construction volume.
Prior to T&G, Mark worked as a project manager at IntraWest, a network of resorts throughout North America. At IntraWest, Mark played a key role in all areas of development including acquisitions, master planning, preconstruction, design permitting/zoning, critical path schedules and sales/leasing on projects ranging up to $120 million in value.
Mark has a unique ability to “speak the language” of the client. Whether it’s design/build delivery, budget management or owner move-in, Mark’s broad experience and sense of customer service have been instrumental in cementing many of the T&G’s key long-term relationships.
“One crucial element to success is seeing the big picture. Construction projects are complex undertakings, often involving dozens of subcontractors and suppliers, hundreds of workers and millions of dollars in material, equipment, and services. Our job is to
understand the multifaceted process and systems, and focus on that one critical item necessary to advance the projects.”
On being a good leader:
“I would never ask anyone to do what I’m not willing to do myself. As someone who has managed people with diverse interests my entire career – from clients and contractors to architects and owners - I believe my particular management style keeps people involved and engaged – and eventually turns them all into champions.”
On customer service:
“During the construction heyday, our industry was more process and transaction driven – and less personal. At T&G, we have always put value on the relationship. We understand the issues our clients face – and come up with creative solutions. Our job is to stay focused on the end goal of building a long-term relationship.”
“I know I have a good relationship with a client when they call me for a recommendation for just about anything. Like trusting me enough to recommend an architect for their house. Trust is being a favorite in their smart phone.”
“Integrity means doing what you say you’re going to do. Which sometimes means working 70 - 80 hours a week, 24 hours a day. Working through difficult situations. It means not only getting the job done, but getting it done successfully.”